Marketing Assistance

Provided advisory and technical services in helping an organization implement their marketing plan, processes and related components. Involved in all aspects including website, email marketing, prospect targeting and acquisition thru customer phases. Included components to acquire, manage prospects for campaigns, and integration with internal systems, websites, and cloud-based CRM and email marketing apps.

medical Prescription processing

Provided maintenance and enhancements to systems that track and manage the clinical review process of prescription drug insurance processing in a HIPAA compliant environment.  Includes complex workflow and security, integration with existing business systems across multiple technologies. 

Product Development Advisory Services

Provide advisory services to manage product development of several supported software products. Includes identifying trends in marketplace and technology, ensuring products meet changing market needs, plus business and project management.

High Volume Image Processing

Specialized image processing system to process thousands of images daily, matching with customer data, identifying problems documents, and integrating with their document management and business systems.  Included bar code recognition, OCR, multiple integration points.

Laboratory Information Tracking

Tracks laboratory data, allows the dynamic configuration, entry and retrieval of complex laboratory information. Integrates with existing business systems.

Manufacturing Safety Tracking

Tracks employee safety-related data and presents summarized reports and charts to management, integrates with existing systems.

Custom CRM

Supported and enhanced highly specialized CRM application. Multiple integrations including 3rd party product catalogs, QuickBooks, MS Office products. Functionality included prospects management, time sheets, invoicing, customer interfaces, specialized tracking for multiple deal splits and compliance tracking for incentive programs.

Call Center Support

Provided advisory and technical services for call center operating in a HIPAA compliant environment. Developed highly specialized line-of-business and related applications to allow co-existence between existing disparate systems, added phone system integrations, assisted in data center migration.

Web-based Image Processing

Provided advisory and technical services redesign, development and migration of a web-based system to manage images and related data from various sources.  Included automated data integrations, fax and cloud integrations, and full audit trails. Multiple data center migrations and upgrades within HIPAA compliant environments.

Sarbanes-Oxley (SOX)/Risk Management Applications

Performed complex customizations to over 60 implementations of Sarbanes-Oxley (SOX) and related web applications with both web and desktop interfaces.  Typically 15-30 levels of user security and extensive integration.

Mail Migration and server consolidation

Provided advisory and technical services in migration of 8,000 users to new mail and server environments.